What is this policy?
When you use our services or contact us (online or in “the real world”), you trust us with your personal information. We collect and store this information about you to help us deliver the best possible education and client services.
Here we will explain what information we collect, how we collect it, and what we actually do with it.
By giving us your information, you are agreeing for us to process it in the ways described here.
Who we are
Manawatu Education Academy (PN) Ltd – Trading as BHB Academy is a privately-owned tertiary education facility. Manawatu Education Academy (PN) Ltd (NZBN 9429039101624) specialises in delivering NZQA-recognised qualifications in Barbering, Hairdressing, and beauty.
Our website address is https://bhbacademy.ac.nz.
We are about your privacy
NZ’s Privacy Act applies to us when we deal with personal information. In New Zealand, this includes the New Zealand Privacy Act 2020 and the information privacy principles set out in that Act.
What’s personal information? It’s information about an identifiable individual. It’s the things that can identify you.
- The kinds of personal information we may collect and hold about you
- Why we collect, hold, use and share that personal information
- How we get it
- Who we might share it with outside of BHB Academy
- How we store your personal information
What information do we collect?
We collect personal information that helps us contact you, provide educational services, and, personalise our content for you. This includes:
- Communicating with you
- Improving our website, social media pages, and connected applications
- Giving you information
- Internal administrative record keeping
- Product improvement and Business Development
- Marketing, including sending you information about our products, our competitions, and other parties
We will only ask for, use or share sensitive information with your consent and only for the reason we collected it (unless we need to by law). Examples of sensitive information include your political & philosophical opinions, religion, race, professional memberships, sex life, criminal records, and health information.
We collect contact details like your name, phone number, email, and address. The other kinds of personal information we may collect about you depends on our interaction with you. The particular reason why we may collect, hold, use and share your personal information also depends on our interaction with you. If you are enrolling in our NZQA recognised programmes please refer to the BHB Academy enrolment guide for further information about the information we collect and use.
If you are giving us others’ personal information, please do so only if they agree to this policy.
When you access any website including ours, you may be providing it with information about your location, Internet provider, computer hardware, browser type, and operating system.
How we get personal information
We collect personal information about you:
- directly from you when you interact with us.
- from you when you provide that information to us, including when you reach out to us through the phone, use our website or open our emails;
- from third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.
This can be through online enquiry forms and enrolment forms.
You do not have to disclose your information to us or you can remain anonymous when dealing with us in relation to a particular matter. However, this may mean that we will not be able to provide our services to you.
Who we share your data with
We share personal information within BHB Academy for the reasons we collect it. See ‘What information we collect’.
We may share personal information outside of BHB Academy:
- if sharing that information is connected to the reason why we collected it including – The Ministry of Education, Education New Zealand, The New Zealand Qualifications Authority, The Tertiary Education Commission, The Ministry of Social Development, Immigration New Zealand, and other agencies which support particular students through scholarships, payment of fees or other awards.
- with our professional advisors when we use professional services
- with a court, tribunal or authority in the course of proceedings or investigations
- with anyone else as permitted by the Privacy Act or with your consent
We will never sell your information (or give it away for free). However, the government might ask for your information – for example through certain laws or a court order. This might include the police investigating a crime, or a court hearing for failure to pay. If this happens, we’ll comply. If BHB is ever sold, your personal information will also be shared with the new owner.
Remember, when reaching out to us online, we can’t guarantee that your information hasn’t been intercepted by someone else before reaching us. That’s your responsibility!
How we store your personal information
We take reasonable steps to secure the personal information we hold from risks such as loss and interference and unauthorised access or use. For example, our systems are password protected and we use security measures for the internet.
Access to some kinds of personal information (such as bank account details) is restricted to authorised people within BHB Academy, who need to access those records as part of their role.
Personal information may be electronically archived.
BHB Academy uses cloud storage providers to hold data for us. Because the providers are our ‘agents’, the personal information is treated as being held by us (not ‘shared’ with the provider), and we’re responsible for how it’s dealt with.
We take reasonable steps to destroy personal information when we no longer need it for the reasons we collected it.
While we do our best to ensure personal information is kept secure and take reasonable steps to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, no system is totally secure and we cannot guarantee your information is completely protected from hackers, interference or misappropriation. If you suspect any misuse, or loss of, or unauthorised access to, your information, please contact us immediately.
What if you have a special relationship with us?
Some relationships are ‘special’ because of the different data requirements they have. We’ve outlined some examples here.
When you apply for a job with us, we might ask for personal data like your work history.
If you are under 16, we can only let you use our site and submit your data to us if you have your parents’ or guardians’ permission.
How you can ask to access and correct your personal information
Under NZ’s Privacy Act, you can ask to access personal information we hold about you. You can also ask us to correct personal information we hold about you.
To make a request, please email firstname.lastname@example.org and we’ll explain the process.
If there’s a valid reason why we can’t meet your request, we’ll give you an explanation.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that enrol on our website, we store the personal information they provide on our student management system (once enrolled) . All users can request to see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
Online Payments and Credit Card Processing
Credit card processing
We take the security of your payment information very seriously and use industry-standard measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. By using our website and making online payments, you acknowledge and accept these risks.
If you have any questions about our payment processing methods or how we handle your payment information, please contact us at email@example.com.
Get in touch
158 Broadway Avenue
06 3583879 ext.3
BHB encourages early resolution of concerns and complaints and seeks to learn and improve from feedback and complaints.
Complaints are dealt with carefully and fairly with complainants’ rights to dignity and privacy respected.
These principles will be applied by BHB Directors and staff when dealing with complaints:
Early resolution – complaints must be addressed in an early and timely way to prevent undue escalation and deterioration of relationships. Ideally, complaints will be addressed as they are raised.
Open and transparent – please be advised here of the process, expected time frames for the process and likely outcomes.
Respect – a complainant will be listened to and their views respected. Due care will be taken to safeguard the privacy of the complainant and any other person involved in a complaint.
Protection of rights – the rights of people involved in a complaint will be respected, in particular to:
- not be adversely treated for making a complaint
- the right to answer a complaint
- the right a fair and impartial investigation and decision.
Support – a complainant will be encouraged to access support and advocacy if they need it (whānau support, union representation, community law centre).
BHB staff will take a positive approach to complaints and ensure that:
- You are encouraged to raise concerns early and directly with BHB Academy management to prevent the undue escalation of issues
- You are informed about the complaints process at bhbacademy.ac.nz and encouraged to access support with your complaint if needed
- staff are trained to receive and deal with concerns and complaints in a constructive and open way
- feedback and complaints are reviewed and considered for planning and improvement purposes.
A complaint must be made in writing to the Director within 14 days of the incident to which it relates.
The complaint must set out the reason for the complaint, the material facts and remedy sought.
The complaint will be acknowledged in writing by the Director within 2 working days of receipt.
Unless the complaint is unreasonable or vexatious, the Director will investigate it. This may involve interviewing the complainant and any other relevant person to clarify the allegations in the complaint.
Within 14 days of acknowledging the complaint, the Director will advise the complainant of their finding and view of the complaint.
Safety and privacy
Due care will be taken to protect the privacy of the complainant and any other person involved in the complaint. Personal information will only be disclosed to others with the consent of the person concerned.
If harmful behaviour or risk of harm to a student is indicated by a complaint, the Director will take immediate steps to manage the harm/risk of harm. This may involve a Police report.
Right of review
If the complainant is dissatisfied with the Director’s written response or the Director does not respond in writing within 14 days of acknowledging the complaint, the complainant will be informed that they may refer their complaint to the funding agency or Quality Commission.
A record will be kept of all feedback and complaints. The complaints record will include:
- How the complaint was dealt with
- The outcome of the complaint
- The timeframes for resolution of the complaint
- The potential causes of the complaint and
- The steps taken to resolve the complaint.
The record will be kept secure and used for improvement and auditing purposes.